We will send you a proof within 3 days after receiving your custom information (photo, name and dates) and payment. We ship all orders within 2 business days of receiving your approval of the pdf proof. If there is any problem with your order, such as an incomplete address, we will e-mail you as soon as possible so that we can get your order to you in a timely fashion.
All items ship free! However we only ship to the contiguous 48 United States at this time.
We package items to protect your print during shipment. If for any reason your order gets damaged or lost in transit please contact us immediately. We will replace your item at no cost to you or provide a refund, once a claim with the carrier has been made.
Please provide us with an accurate physical address. Not providing us with this will delay your order. Also, we ship to the shipping address you choose during check out through Paypal, if you prefer to mail us a check you may do so and provide your shipping information as well as any personalized information to:
200 E. Church Street
Libertyville, IL 60048.
If an order is returned due to a wrong or undeliverable address you will have to pay the shipping cost to have your order reshipped.
We want you to be completely happy with your purchase and we provide a .pdf proof for you to approve prior to printing to make sure your custom print is exactly the way you would like it. If you are not satisfied with the quality of your purchase you may return it to us for a refund of your purchase price within 15 days of receiving it. The refund will be issued when we receive the product. Sorry we cannot refund shipping price to send back to us.